Account :: Miami Pet Concierge

Miami Pet Concierge clients enjoy an easy to use online schedule professionally developed by Precise Petcare. As a client you can view your schedule, request services, update your info, view your billing history and more! Fill out the form below to create your MPC's Precise Pet Care Client Portal account.
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Policy Agreement

Miami Pet Concierge Policies (Revised 7.1.2024)
Miami Pet Concierge's Policies and Procedures protect, safeguard, and ensure accountability amongst all parties, including pets. Any "Miami Pet Concierge" reference in the Policies and Procedures shall include its employees, officers, directors, and agents. 

These Policies and Procedures are now incorporated and part of the Service Agreement. Our Policies and Procedures are subject to change. We recommend that you review our Policies & Procedures on Precise Pet Care every time you schedule an appointment to ensure you are up-to-date on our policies and procedures.

In acknowledging and accepting our terms, you agree to all the following:

Contact Information:  
Mailing Address: 3200 Dover Drive, Plano, Texas 75075
Office Main Number: (305) 773-3999
WhatsApp: (305) 773-3999
Email: info@miamipetconcierge.com
Website: www.miamipetconcierge.com

Social Media Handles:
Facebook: Miami Pet Concierge
Instagram: Miami Pet Concierge
LinkedIn: Miami Pet Concierge
TikTok: Miami Pet Concierge 
Twitter: Pet Care Divas

Office Hours:
Monday – Friday: 8 am to 6 pm
Saturday: 9 am to 1 pm
Sunday: CLOSED

I.OFFICE COMMUNICATION:
Clients can contact the Miami Pet Concierge ("MPC") office anytime via phone, email, text, or Precise Pet Care during office hours. Calls, emails, texts, and messages through Precise Pet Care will be returned within 24 hours from the time received. 

Should a call, email, text, or message through Precise Pet Care be received after office hours, a representative will respond on the next business day unless it's an emergency; we will contact you as soon as possible.

II. TRAVEL COMMUNICATION:
Miami Pet Concierge is available to all clients traveling during regular business hours. If clients need to reach our office after hours, they can call, email, text, or send a message through Precise Pet Care, and a representative will contact them as soon as possible.

Miami Pet Concierge asks that clients use WhatsApp while traveling out of the country. This iPhone/Android application can be downloaded on your mobile device and allows free texting, video, and photo sharing. Due to different time zones and high international rates, this app enables the client and MPC to communicate 24 (twenty-four) hours a day. 

III. AFTER-HOURS COMMUNICATION:
If MPC works for the client outside of regular business hours, a representative will be available to the client 24 (twenty-four) hours a day during the duration of services.

IV. PET CARE SPECIALIST COMMUNICATION:
Pet Care Specialists cannot give clients personal cell phone numbers, email addresses, or social media handles. As our insurance policy mandates, ALL communication must go through the MPC main office. 

Any violations of this policy will result in the immediate termination of ALL insurance coverage for the client's services and the immediate termination of the Pet Care Specialist. 

V. NEW CLIENT CONSULTATIONS:
The initial consult takes place in the client's home so we can meet their pets, learn their routines, and ensure that both parties are the right fit.

Before the meeting, the client must complete their online profile, including an up-to-date credit card, so we can come prepared with any questions.

We charge a new client registration fee of $35 for all new clients at the time of registration. This fee covers the lifetime maintenance and service of the client account in our portal. 

If a client requires a second meet and greet before the start date of service (for a sitter to become reacquainted with the pets, for us to learn new routines, medical routines, etc.), a $30 per meet and greet will be charged.   

VI. MIAMI PET CONCIERGE REQUIRES PROOF OF ALL PET VACCINATIONS BEFORE BEGINNING SERVICES:
Clients must show proof of their pet's up-to-date vaccine history from their veterinarian. In addition, the following vaccines must be up to date for each pet in the household:

•	Dogs: Rabies, Bordetella, DA2PP (Distemper)
•	Cats: Rabies & Feline Leukemia

Failure to maintain up-to-date vaccination records during scheduled services will immediately cancel all scheduled services until proof of current vaccinations is obtained. 

VII. JOB SHARING/ACCESS TO PROPERTY
In signing this agreement, you authorize MPC employees to enter your property to provide the services described in our contract. 

To ensure the safety of your pets and home, OTHER PERSONS should only have access during the service period if they have previously discussed it with MPC management. 

Additionally, as our insurance policy mandates, we will not share the job with anyone outside the Miami Pet Concierge team. This includes family members, friends, neighbors, pet care providers, etc.  

VIII. LOCKBOXES/HOUSE KEYS/ELEVATOR/BUILDING/PARKING CARDS/FOBS/HIDDEN KEYS:
Miami Pet Concierge uses a lockbox system for all clients living in free-standing homes. At the time of the client's consultation, a brand-new lockbox will be provided (at a one-time fee of $40), and the combination and location of where the lockbox will be stored will be determined. 

Clients are responsible for the lockboxes between services and maintaining their functionality. Should a lockbox become dysfunctional while Miami Pet Concierge is providing services, a new lockbox will be provided, and the client will be charged a fee of $40 for the replacement lockbox. 

We strongly suggest not allowing any other person or business to use the lockbox we provide to maintain the safety of the client's house keys and the risk of the key being lost or not returned. All disclaimers of MPC's contract's liability provisions shall apply to clients using the MPC lockbox service.  

In addition to using lockboxes, we require one set of house keys for all clients living in free-standing buildings to be stored in our office safe if an emergency arises. 

If a client lives in a high-rise or apartment, arrangements must be made before the service start date for a key/fob for the client's unit to be left at the front desk or building concierge.

Should you use a coded lock on your front door or garage, one set of house keys must be provided at the initial consultation should the device stop working during services. 

If you do not provide us with house keys during your initial consultation, or if you need to provide a replacement key for your home, there is a $30 fee to pick it up. 

We recommend all clients keep their house keys on file with Miami Pet Concierge between services for convenience. If you would like your keys returned, we will be more than happy to drop them off for a fee of $30. 
If an access fob to the client's building or the elevator is not received, a $5.00 per visit will be charged for added time checking in and out with the concierge of the client's building.

For liability reasons, Miami Pet Concierge will never accept keys hidden under doormats or other objects as a means of entry into our clients' homes.

IX. PARKING FEES:
If a parking fee (meters, garage, valet, etc.) is required at the client's residence, the client will be responsible for the daily charge. Miami Pet Concierge will automatically add the daily rate to the client's bill at the end of services. In addition, a photo of meters, parking garage receipts, and valet tags will be included in each feedback as proof of each parking fee your pet care specialist has incurred when providing services. 

When possible, arrangements for private parking should be made to avoid additional fees.

X. PAYMENT OPTIONS:
All clients must keep an up-to-date credit card on file. If the credit card on file expires or declines, clients will be charged a $5 fee. 

Clients scheduled for repeat Daily Dog Walks will be charged bi-weekly. 

Pet Sitting, Happy Cat Care, Overnight Pet Care, Almost Overnight Pet Care, and all Puppy Training Programs require a 50% deposit when booking to secure the services; the balance will be charged within three days of the service's start date.

All other services require full payment when they are completed.

We only accept credit card payments.

XI. SCHEDULING SERVICES/LATE BOOKINGS
MPC encourages clients to add services to our client portal when they need pet care to secure dates, collect deposits, and set up essential meetings beforehand.

Late bookings will be charged an additional fee as follows:

Daily Dog Walks and Happy Cat Care scheduled after 8 pm the day before will be charged an additional $5.

Pet Sitting, Almost Overnight Pet Care, and Overnight Pet Care scheduled within three days of the start date will be charged an additional $25.

XII. CANCELLATION POLICIES:
We understand that life happens, and sometimes, you must cancel your plans. We know people prefer not to pay for a service they did not use. However, since we schedule our clients' visits precisely and turn away other clients to give each pet in our care the desired amount of time, care, and attention, we typically cannot fill the empty spots a cancellation creates.

We have implemented the following Cancellation Policy on all appointments to provide the best care for our client's pets, keep our team members happy and productive, and ensure our office operates as efficiently as possible.

Daily Dog Walks and Puppy Care: 
Services can be canceled by 8 pm the night before they begin without being charged.

Pet Sitting and Happy Cat Care:  
Once service is confirmed and a 50% deposit has been collected, we will dedicate time to you and not overbook. All cancellations before 48 hours of the service's start date will receive a credit for use on future service. Credit must be used within six months of the cancellation date. 

The client will be charged in full for cancellations with less than 48 hours notice, and no credit will be applied. 
Early returns or late departures will not be refunded.

Overnight Pet Care, Almost Overnight Pet Care, and all Puppy Training Programs: 
Due to the exclusive nature of Overnight Pet Care, "Almost" Over Overnight, and our Puppy Training Programs, we must decline all other requests for these services that coincide with your booked dates. 

All cancellations lasting at least one week will receive a credit for future bookings. All credits must be used within six months of the cancellation date.

When services are canceled with less than one week's notice, the client will be charged the total invoice amount, and no credit will be applied.

Early returns or late departures will not be refunded.

No Shows: 
If a Pet Care Specialist arrives for a scheduled service and is turned away or the pet is not home, the full-service charge will be incurred.

Our super-convenient online scheduling system makes requesting care for your pets easy. Clients are responsible for keeping their profiles up to date, which our pet sitters use to care for your animals according to your specifications.

If you need to cancel, you must either cancel through the client portal, email or text the office. WE DO NOT ACCEPT CANCELLATIONS VIA PHONE CALLS. NO EXCEPTIONS. 

Our pet sitters and dog walkers cannot accept changes, cancellations, or service additions.

XIII. HOLIDAY SCHEDULE:
Miami Pet Concierge is happy to care for our client's pets over the holidays. A $25.00 per day surcharge will be charged per holiday to help our pet sitters make up for missing their families on those days. 

MPC Holiday List:
•	New Year's Day
•	Easter
•	Mother's Day
•	Memorial Day
•	Father's Day
•	Independence Day
•	Labor Day
•	Thanksgiving
•	Christmas Eve
•	Christmas Day
•	New Year's Eve

XIV. EMERGENCY PREPAREDNESS/HURRICANE POLICIES:
At Miami Pet Concierge, the safety and well-being of your pets are our top priorities. We strongly encourage all clients to have a contingency plan for emergencies such as tropical storms, hurricanes, power outages, and similar events.

While we are dedicated to providing the highest quality service to your pets, the safety of our pet sitters traveling to and from clients' homes must also be considered.

During Hurricane Season (June 1 - November 30), please establish and confirm your emergency plan with us before your first day of travel to ensure it can be effectively implemented if needed.

We will make every effort to provide uninterrupted services during an event. However, we will not offer services if conditions are dangerous, such as road closures or flooding, or if you live in an evacuation area.

To ensure all pets are adequately cared for during a hurricane, the Humane Society of the United States recommends the following additional supplies:

*One gallon of water per pet per day for the duration of your travel
*Food (both wet and dry)
*Medications
*Litter and Wee Wee Pads
*Paper Towels
*Cleaning Supplies
*Garbage Bags
*Travel Crates/Carriers for all pets in the home (except large dogs)
*Proper Identification for all pets in the home
*A copy of medical records for each pet in the home
*A pet care plan for your pets should we not be able to get to your home immediately following a significant event

Thank you for your cooperation and understanding. Your proactive planning helps us provide the best care for your pets during emergencies. 

XV. EMERGENCY TRANSPORTATION TO EMERGENCY VET:
Should a medical emergency occur while Miami Pet Concierge is caring for a client's pet, MPC will do everything possible to stabilize and transport the animal to the nearest emergency hospital should the client's regular veterinarian be closed. 

If the client prefers a particular emergency vet, please let Miami Pet Concierge know during our initial consultation, add this request in the vet section in our client portal, or before the first travel date.
Miami Pet Concierge will attempt to contact the client before bringing the pet to the emergency vet; however, if MPC cannot reach a client, the pet will be taken for immediate treatment. 

The client will be responsible for all medical bills and costs associated with the emergency treatment. The client will be charged $85 per hour for a Miami Pet Concierge employee to remain with the animal until the client arrives or the animal is admitted to the hospital. 
If transportation to/from the vet or hospital is required during this process, a charge of $55 will be incurred each way.

XVI. FOOD/MEDICATION/LITTER, ETC., REPLACEMENT:
MPC asks that clients keep extra food, medication, litter, etc., on hand when they travel. Should supplies run out while Miami Pet Concierge is providing services, MPC will automatically replace the items and apply the total cost of the replacement items and a shopping charge of $30 to the client's final bill.

XVII. TRAVEL COMPLETION/DELAYED TRAVEL:
When providing Boarding, Overnight Pet Sitting, Almost Overnight Pet Care, Pet Sitting, and Happy Cat Care, Miami Pet Concierge will continue to care for the client's pets until MPC has confirmation that the client has returned home safely. Should a client not notify MPC that they have returned home, MPC will continue to provide care for the client's pets, and additional fees will be charged for each visit provided. 

Should the client be delayed in transit, the pets will be in good hands and continue to be cared for until they return home. Additional charges will apply if further pet care is required.

XVIII. PET PHOTO RELEASE:
Miami Pet Concierge loves to showcase clients' pets on the company website, marketing materials, and social media (Facebook, Instagram, Google+, Pinterest, LinkedIn, TikTok, and Twitter). MPC asks all clients for permission to take and use their pets' photos in all the mediums mentioned above and other social media, web-based, or print mediums. Photographs will not be sold or used for any advertisement.

XVIV. MINIMUM NUMBER OF VISITS REQUIRED
Though we recommend three daily dog visits, we will perform at least one visit every 12 hours for dogs and one visit every 24 hours for cats. No exceptions will be made. This is for the health and well-being of your pets and the safety of your home.

XVX. PET IDENTIFICATION
All dogs in our care must have proper Identification when leaving the home. Valid Identification includes a collar with a tag that has legible contact information.  

For pets without tags, we will attach a Miami Pet Concierge tag to their collar before they leave home for walks, outdoor potty breaks, or transportation.


Miami Pet Concierge Contract (Revised 7.1.2024)
MISCELLANEOUS:
The Customer is to provide all the food, medications, and equipment necessary for the job, including but not limited to tags, collars, leashes, harnesses, treats, kitty litter, and all other pet (s) items relating to service(s). The Customer will pay all costs associated with these services, which will be due as stated in the above Client Policies. The Customer further agrees to reimburse Miami Pet Concierge for any of the pets' veterinary or other costs and gives Miami Pet Concierge complete discretion to determine when and if veterinary care may be necessary for the pet (s). At the same time, they are in Miami Pet Concierge's custody or care should the owner not be reachable.

The Customer assumes full responsibility for the pet(s) behavior during and after the service(s) assignment(s) and agrees to indemnify and hold Miami Pet Concierge harmless for any damages the pets may cause while in Miami Pet Concierge's custody and care whether or not those damages are caused in whole or in part by Miami Pet Concierge. The Customer further agrees to pay all expenses incurred by Miami Pet Concierge in the company's protection and enforcement of the company's legal rights under this Agreement, including but not limited to costs and reasonable attorney fees.

This Agreement represents the only Agreement between the Customer and Miami Pet Concierge. The Customer acknowledges that it has received no oral representations not reflected in this Agreement. I have read, fully understood, and agree to the above contract terms. I also agree that I have read Miami Pet Concierge's Policies describing the specifics corresponding to the requested service (s).

HEATH: 
The Customer certifies that his/her pet (s) are in good health and has/have not been ill with any infectious disease in the last 30 (thirty) days. The Customer also certifies that his/her pet (s) has/have received his and/or her vaccinations, as cited in the Client Policies, including but not limited to (Rabies, Bordetella, and DHLPP for dogs and Rabies and Feline Leukemia & cats) and that they are up to date.

LIABILITY DISCLAIMER: 
IN SIGNING THIS AGREEMENT, THE CUSTOMER ACKNOWLEDGES THAT S/HE HAS CAREFULLY READ AND FULLY UNDERSTANDS IT. CUSTOMER FURTHER AGREES THAT MIAMI PET CONCIERGE (INCLUDING ITS AGENTS, DIRECTORS, OWNERS, EMPLOYEES, AND INDEPENDENT CONTRACTORS) WILL NOT BE LIABLE AND THAT CUSTOMER SHALL INDEMNIFY AND HOLD THEM HARMLESS FOR ANY LOSS OR DAMAGE OF ANY SORT TO PERSONS OR PROPERTY THAT OCCURS WHILE MIAMI PET CONCIERGE IS CARING FOR YOUR PET, INCLUDING BUT NOT LIMITED TO LOSS OR DEATH OF PET; DAMAGES OR INJURIES CAUSED BY THE PET; DAMAGES TO CUSTOMER'S HOME, LEASEHOLD, OR ITS CONTENTS; OR MUNICIPAL OR OTHER GOVERNMENT FINES INCURRED RELATING TO THE PET(S). CUSTOMER FURTHER ACKNOWLEDGES THAT IN THE EVENT OF A FORCE MAJEURE, INCLUDING BUT NOT LIMITED TO POWER OUTAGES, HURRICANES, SEVERE STORMS, TERRORIST ACTS, OR WAR THAT PREVENTS MIAMI PET CONCIERGE FROM PERFORMING ITS SERVICES, MIAMI PET CONCIERGE SHALL NOT BE LIABLE FOR ANY DAMAGES THAT MAY RESULT FROM FAILING TO PERFORM. CUSTOMER FURTHER ACKNOWLEDGES THAT HIS/HER SOLE RECOURSE IN THE EVENT OF LOSS OR DAMAGE RESULTING FROM MIAMI PET CONCIERGE'S NEGLIGENT, NEGLIGENCE OF ITS EMPLOYEES AND INDEPENDENT CONTRACTORS OR BREACH OF CONTRACT SHALL BE THE RETURN OF FUNDS PAID FOR MIAMI PET CONCIERGE'S SERVICES RENDERED ON THE DAY THE EVENT OCCURS.

ER AUTHORIZATION: 
In signing this Agreement, the Customer authorizes Miami Pet Concierge to get Emergency veterinary care for the pet (s) should the Customer's specified veterinarian be unavailable. The Customer authorizes Miami Pet Concierge to approve medical and/or emergency treatment, excluding euthanasia, as recommended by a veterinarian and agrees to reimburse Miami Pet Concierge for expenses incurred, plus any additional fees as needed.

VETERINARY RELEASE: 
The Customer has read and understands the Miami Pet Concierge's Client Policies & Contract herein and, as the Legal Owner of the pet (s) described herein, agrees not to hold Miami Pet Concierge responsible for the illness or injury of any kind, or death of the pet (s) or for any expenses incurred because of illness, any injury, or death of the pet (s) authorized for care herein. Furthermore, this signature is a release for medical treatment for the pet (s) described herein if Miami Pet Concierge deems such care necessary in its sole discretion.

ATTORNEY'S FEES, CHOICE OF LAW, FORUM: 
The parties to this Agreement acknowledge that in the event of any litigation arising under this contract or in association with any services performed hereunder, the proper venue shall be Miami-Dade County, Florida, Florida law shall apply, and that the prevailing party shall be entitled to recover all litigation costs. As used in this Agreement, the term "litigation costs" shall include all fees paid to lawyers, paralegal fees, court costs, expert witness fees, trial consulting fees, court reporter and transcription fees, courier costs, travel costs, and any other costs reasonably related to resolving the dispute, whether incurred before, during or after litigation.
By clicking "Agree & Submit" you are confirming your acceptance of these policies.