Account :: Miami Pet Concierge

Miami Pet Concierge clients enjoy an easy to use online schedule professionally developed by Precise Petcare. As a client you can view your schedule, request services, update your info, view your billing history and more! Fill out the form below to create your MPC's Precise Pet Care Client Portal account.
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Policy Agreement

Miami Pet Concierge Policies
Thank you for choosing Miami Pet Concierge for all your pet care needs. Following, please find our company terms and conditions related to providing the best care possible for your pets. We ask that you review them thoroughly before booking services to become familiar with our company policies and contract.

In acknowledging and accepting our terms, you agree to all of the following:

Contact Information:  
Mailing Address: 3200 Dover Drive, Plano, Texas 75075
Office Main Number: (305) 773-3999
WhatsApp: (305) 773-3999
Email: info@miamipetconcierge.com
Website: www.miamipetconcierge.com

Social Media Handles:
Instagram: miamipetconcerge
Facebook: Miami Pet Concierge
LinkedIn: Miami Pet Concierge
Twitter: Pet Care Divas

Office Hours:
Monday – Friday: 8 AM to 6 PM
Saturday: 9 AM to 1 PM
Sunday:  CLOSED

I.OFFICE COMMUNICATION:
Clients are welcome to contact the Miami Pet Concierge ("MPC") office anytime during office hours by phone, email, WhatsApp, or text. Calls, emails, and texts will be returned within 24 hours from the time received. Should a call, email, or text be received after office hours, a representative will respond on the next business day unless it's an emergency; we will contact you as soon as possible.

II. TRAVEL COMMUNICATION:
Miami Pet Concierge asks that clients use WhatsApp while traveling. This iPhone/Android phone application can be downloaded on your mobile device and allows free texting, video, and photo sharing. Due to different time zones and high international rates, this app enables both the client and MPC to communicate 24 (twenty-four) hours a day. Miami Pet Concierge can be reached directly through WhatsApp at (305) 773-3999.

III. AFTER-HOURS COMMUNICATION:
If MPC works for the client outside of regular business hours, a representative will be available to the client 24 (twenty-four) hours a day during the duration of services.

IV. PET CARE SPECIALIST COMMUNICATION:
Pet Care Specialists cannot give clients their cell phone numbers or email addresses. ALL communication must go through the MPC main office mandated by our insurance policy. Any violations of this policy will result in the immediate termination of ALL insurance coverage for services for the client.

V. NEW CLIENT CONSULTATIONS:
The initial consult takes place in your home so we can meet your pets, learn their routines, and ensure both parties are the right fit. You must complete your online profile (including an up-to-date credit card) before the meeting, including the Client Profile, Pet Profile Service Agreement, and Cancellation Policies. This allows us to review the information and prepare any questions we may still have. 

If a client requires a second meet and greet before the service start date (for the sitter to become reacquainted with the pets, for us to learn new medical routines, etc.), a $27 charge per meet and greet will be charged. 

VI. MIAMI PET CONCIERGE REQUIRES PROOF OF ALL PET VACCINATIONS BEFORE BEGINNING SERVICES:
Clients must show proof of their pet's up-to-date vaccine history from their veterinarian. In addition, the following vaccines must be up to date for each pet in the household:

Dogs: Rabies, Bordetella, DA2PP (Distemper)
Cats: Rabies & Feline Leukemia

Failure to maintain up-to-date vaccination records during scheduled services will immediately cancel all scheduled services until proof of current vaccination is provided.

VII. ACCESS TO PROPERTY 
In signing this agreement, you explicitly authorize MPC employees to enter your property to provide the services described in our contract. 

To ensure the safety of your pets and home, no other person should have access during the service period unless previously discussed with MPC management. Additionally, no other person is permitted to care for your pets during service to avoid missed/doubled feedings or medications, escaping pets, etc. 

VIII. LOCKBOXES/HOUSE KEYS/ELEVATOR/BUILDING/PARKING CARDS/FOBS/HIDDEN KEYS:
Miami Pet Concierge uses a lockbox system for all clients living in free-standing homes. At the time of the client's consultation, a brand new lockbox will be provided (at a one-time fee of $30). During this time, the combination and location of the lockbox will be determined. Clients are responsible for the lockboxes between services and maintaining their functionality.

All disclaimers of MPC's contract's liability provisions shall apply to clients using the MPC lockbox service.  

Please be advised that if you live in a high-rise or apartment, you must provide one set of house keys at your consultation to be stored in our main office for emergency purposes. At the same time, arrangements must be made to keep a key on file with your front desk or building concierge during your scheduled services. 

Should you use a coded lock on your front door or garage, only one set of house keys must be present at the initial consultation. If you do not provide us with house keys during your initial consultation, or if you need to provide a replacement key for your home, there is a $15 fee to pick it up. We recommend that all clients keep their house keys between services for convenience. If you would like your keys returned, we will be more than happy to drop them off for a fee of $15. If we do not have two sets of keys on the first day of services and need to make a copy of your house key, clients will incur a fee of $25.  

If an access fob to the client's building or the elevator is not received, a $10.00 per visit will be charged for added time checking in and out with the concierge of the client's building.

For liability reasons, under no circumstances will Miami Pet Concierge accept hidden keys under doormats or other objects as a means of entry into our clients' homes.

IX. PARKING FEES:
If a parking fee (meters, garage, valet, etc.) is required at the client's residence, the client will be responsible for the daily charge. Miami Pet Concierge will automatically add the daily rate to the client's bill at the end of services. In addition, a photo of meters, parking garage receipts, and valet tags will be included in each feedback as proof of each parking fee your pet care specialist has incurred when providing services. 
 
Arrangements for private parking should be made when possible to avoid additional fees.

X. PAYMENT OPTIONS:
All clients must keep an up-to-date credit card on file. Should the credit card on file expire or decline, you will incur a $10 fee. 

Clients scheduled for repeat Daily Dog Walks will be charged bi-weekly. 

Pet Sitting, Happy Cat Care, Overnight Pet Care, "Almost" Overnight Care, and all Puppy Training Programs require a 50% deposit at the time of booking to secure the services; the balance will be charged on the day services begin. 

All other services require full payment when services are completed.

We only accept credit card payments.

XI. SCHEDULING SERVICES:
MPC encourages the client to add needed services to our client portal as soon as they know that they will need pet care to secure the necessary dates, collect deposits, and set up essential meetings beforehand.

XII. CANCELLATION POLICIES:
We understand that life happens and sometimes you need to cancel your plans. But, of course, nobody likes to pay for a service they did not use. However, since we schedule our client's visits so precisely and turn away other clients to give each pet in our care their desired amount of time, care and attention, we typically cannot fill the empty spots a cancellation creates.

We have implemented a Cancellation Policy on all appointments to provide the best care for our client's pets, keep our team members happy and productive, and ensure our office is operating as efficiently as possible.

To provide the absolute best care for our client's pets, keep our team members happy & productive, and ensure our office operates as efficiently as possible, we have implemented the following Cancellation Policy on all appointments.

Daily Dog Walks & Puppy Care: Services can be canceled by 8 PM the night before service begins without incurring a charge.

Pet Sitting and Happy Cat Care:  Once service is confirmed and a 50% deposit has been collected, we dedicate time to you and not overbook. All cancellations with a minimum of 42 hours will receive a credit for use on future service. Credit must be used within six months of the cancellation date. The client will be charged in full for cancellations with less than 48 hours' notice, and no credit will be applied. Early returns or late departures will not be refunded.

Overnight Pet Care, "Almost" An Overnight, and all Puppy Training Programs: Due to the exclusive nature of Overnight Pet Care, "Almost" An Overnight, and our Puppy Training Programs, our Pet Care Specialists must decline all other requests for these services that coincide with the dates you have booked. 

Once service is confirmed and a 50% deposit has been collected, we require a 2-week cancellation of the total 50% deposit, NO EXCEPTIONS. For cancellations with less than 2-week notice, the client will be charged the full amount for services booked. Early returns or late departures will not be refunded.

No Shows: Should a Pet Care Specialist arrive for a scheduled service and be turned away or the pet is not home, the full-service charge will incur.

Our super-convenient online scheduling system makes it easy to request care for your pets. You must use the online scheduling program to book your visits. This helps us keep communications clear and in one place.

Miami Pet Concierge Contract
MISCELLANEOUS: The Customer is to provide all the food, medications, and equipment necessary for the job, including but not limited to tags, collars, leashes, harnesses, treats, kitty litter, and all other pet (s) items relating to service(s). All costs associated with these services will be paid by the Customer and will be due as stated in the above Client Policies. The Customer further agrees to reimburse Miami Pet Concierge for any and all of the pets' veterinary or other costs and agrees to give Miami Pet Concierge full discretion to determine when and if veterinary care may be necessary for the pet (s) during the time they are in Miami Pet Concierge's custody or care, should the owner not be reachable.

The Customer assumes full responsibility for the pet(s) behavior during and after the service(s) assignment(s) and agrees to indemnify and hold Miami Pet Concierge harmless for any and all damages the pet(s) may cause while in Miami Pet Concierge's custody and care whether or not those damages are caused in whole or in part by Miami Pet Concierge. The Customer further agrees to pay all expenses incurred by Miami Pet Concierge in the company's protection and enforcement of the company's legal rights under this agreement, including but not limited to costs and reasonable attorney fees.

This agreement represents the only agreement between the Customer and Miami Pet Concierge. The Customer acknowledges that it has received no oral representations that are not reflected in this agreement. I have read and fully understand and agree to the above contract terms. Additionally, I agree that I have read Miami Pet Concierge's Policies describing the specifics corresponding to the service(s) I have requested.

HEALTH: The Customer certifies that their pet (s) are in good health and have not been ill with any communicable disease in the last 30 (thirty) days. The Customer also certifies that their pet(s) have received their vaccinations, as cited in the Client Policies, including but not limited to (Rabies, Bordetella, and DHLPP for dogs and Rabies & Feline Leukemia for cats) and that they are up to date.

LIABILITY DISCLAIMER: IN SIGNING THIS AGREEMENT, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE CAREFULLY READ AND FULLY UNDERSTAND IT. THE CUSTOMER FURTHER AGREES THAT MIAMI PET CONCIERGE (INCLUDING ITS AGENTS, DIRECTORS, OWNERS, AND EMPLOYEES) WILL NOT BE LIABLE. THE CUSTOMER SHALL INDEMNIFY AND HOLD THEM HARMLESS FOR ANY LOSS OR DAMAGE OF ANY SORT TO PERSONS OR PROPERTY THAT OCCURS WHILE MIAMI PET CONCIERGE IS CARING FOR YOUR PET, INCLUDING BUT NOT LIMITED TO LOSS OR DEATH OF PET; DAMAGES OR INJURIES CAUSED BY THE PET; DAMAGES TO CUSTOMER'S HOME, LEASEHOLD, OR ITS CONTENTS; OR MUNICIPAL OR OTHER GOVERNMENT FINES INCURRED RELATING TO THE PET(S). THE CUSTOMER FURTHER ACKNOWLEDGES THAT IN THE EVENT OF A FORCE MAJEURE, INCLUDING BUT NOT LIMITED TO POWER OUTAGES, HURRICANES, SEVERE STORMS, TERRORIST ACTS, OR WAR THAT PREVENTS MIAMI PET CONCIERGE FROM PERFORMING ITS SERVICES, MIAMI PET CONCIERGE SHALL NOT BE LIABLE FOR ANY DAMAGES THAT MAY RESULT FROM FAILING TO PERFORM. THE CUSTOMER FURTHER ACKNOWLEDGES THAT THEIR SOLE RECOURSE IN THE EVENT OF LOSS OR DAMAGE RESULTING FROM MIAMI PET CONCIERGE'S NEGLIGENCE, NEGLIGENCE OF ITS EMPLOYEES AND INDEPENDENT CONTRACTORS, OR BREACH OF CONTRACT SHALL BE THE RETURN OF FUNDS PAID FOR MIAMI PET CONCIERGE'S SERVICES RENDERED ON THE DAY THE EVENT OCCURS.

ER AUTHORIZATION: In signing this agreement the Customer authorizes Miami Pet Concierge to get Emergency veterinary care for the pet (s) should the Customer's specified veterinarian be unavailable. In addition, the Customer authorizes Miami Pet Concierge to approve medical and or emergency treatment excluding euthanasia, as recommended by a veterinarian, and agrees to reimburse Miami Pet Concierge for expenses incurred, plus any additional fees as needed.

VETERINARY RELEASE: The Customer has read and understands the Miami Pet Concierge's Client Policies & Contract herein and as the Legal Owner of the pet (s) described herein agrees not to hold Miami Pet Concierge responsible for the illness or injury of any kind or death of the pet (s) or any expenses incurred because of illness, any injury, or death of the pet (s) authorized for care herein. Furthermore, this signature is a release for medical treatment for the pet (s) as described herein if Miami Pet Concierge deems such care necessary in its sole discretion.

ATTORNEY'S FEES, CHOICE OF LAW, FORUM: The parties to this agreement acknowledge that in the event of any litigation arising under this contract or in association with any services performed hereunder, the proper venue shall be Miami-Dade County, Florida, that Florida law shall apply, and that the prevailing party shall be entitled to recover all litigation costs.  As used in this agreement, the term "litigation costs" shall include all fees paid to lawyers, paralegal fees, court costs, expert witness fees, trial consulting fees, court reporter and transcription fees, courier costs, travel costs, and any other costs reasonably related to resolving the dispute, whether incurred before, during or after litigation.
By clicking "Submit" you are confirming your acceptance of these policies.